Dear Kym: North Face’s Very Nice Reply to My Post

Reprinted with permission from North Face’s Customer Service Department

Dear Kym,

I enjoyed reading your blog post relating your personal experiences with the shorts and waist pack and your love for the outdoors, especially your travel adventures. Receiving letters like yours are enormously gratifying.

At The North Face we take inspiration from our global athlete team, associates and customers like you. We love the outdoors and are driven, both personally and professionally, by outdoor pursuits and our strong connection to nature. We draw from that as we work to innovate and provide the worlds best technical outdoor products. The longevity of those shorts that you mention in your letter is a testament to our talented design team, I will share your words with them. Its also a testament to the great feedback from our athlete teams, who are climbing the worlds highest peaks, running hundreds of miles, skiing and snowboarding incredible lines, all while testing and giving feedback on the latest product.

I encourage you to share your story through The North Face Planet Explore site There you can find a variety of outdoor activities in your community as well as blogs, videos, podcasts and other resources. You can also check out our terrific Urban Nature Guides to find parks and open spaces in your community.

I truly appreciate the effort you have made to share your feedback with us, especially to share such a wonderful story. I hope you continue to enjoy our products and never stop exploring.


The North Face Customer Service

About kymlucas

"Taking care not to take love too seriously." Writer of smart, fresh, contemporary romance and women's fiction. Blogging about writing, reading, and more recently, dealing with the ins and outs of breast cancer.
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4 Responses to Dear Kym: North Face’s Very Nice Reply to My Post

  1. Cool! That is totally cool they responded.


  2. Cloud says:

    How great that they replied (great customer service) but then again your post really makes anyone smile 😉


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