Dear Kym: North Face’s Very Nice Reply to My Post

Reprinted with permission from North Face’s Customer Service Department

Dear Kym,

I enjoyed reading your blog post relating your personal experiences with the shorts and waist pack and your love for the outdoors, especially your travel adventures. Receiving letters like yours are enormously gratifying.

At The North Face we take inspiration from our global athlete team, associates and customers like you. We love the outdoors and are driven, both personally and professionally, by outdoor pursuits and our strong connection to nature. We draw from that as we work to innovate and provide the worlds best technical outdoor products. The longevity of those shorts that you mention in your letter is a testament to our talented design team, I will share your words with them. Its also a testament to the great feedback from our athlete teams, who are climbing the worlds highest peaks, running hundreds of miles, skiing and snowboarding incredible lines, all while testing and giving feedback on the latest product.

I encourage you to share your story through The North Face Planet Explore site atwww.planetexplore.com. There you can find a variety of outdoor activities in your community as well as blogs, videos, podcasts and other resources. You can also check out our terrific Urban Nature Guides to find parks and open spaces in your community.

I truly appreciate the effort you have made to share your feedback with us, especially to share such a wonderful story. I hope you continue to enjoy our products and never stop exploring.

 

The North Face Customer Service

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Dear North Face

Note: Although this sounds like a rant, it’s actually a rave.

Dear North Face Customer Service:

I’m writing to express my disappointment in one of your products.

Several years ago (in 1992, to be precise), I purchased a pair of North Face shorts to wear on the trip of a lifetime. You see, my husband and I married in December of ’92 and spent our honeymoon flying a Cessna 172 around Australia in the spring of ’93.

Here we are at Redcliffe Aerodrome, near Brisbane, at the start of the trip. (Notice the recently purchased North Face shorts and ever-fashionable fanny pack [or bum bag as they prefer to call it Down Under]).

OzRedcliffCropMy North Face shorts served me well during that trip — climbing Ayers Rock, “fossicking” at Coober Pedy, and as a bathing suit cover-up at the Great Barrier Reef. In later years, they visited England, Portugal, Mexico, Canada, and many places in the U.S.

When the hem began to fray, I was forced to retire the shorts to “hangar duty,” but I continued to wear them while cleaning our plane and bumming around our local airport.

Last weekend, however, my trusty, dusty North Face shorts let me down. I put them on to help disassemble our 182 for its annual inspection — a messy job requiring comfortable clothing you can move in.

Imagine my shock(!) when I wiped a greasy hand across my rear and discovered a gaping hole playing peek-a-boo with my panties.

Dear North Face, I’m now fifty-two years old, well past the age when most people would find such a sight attractive. I’m sorry to inform you I can no longer wear your shorts.

Not even for hangar duty.

You’ll see below that I’ve saved you the distress of having to view the hole in situ by photographing my shorts without me inside.

My Shorts -- Note frayed hemCloseup of hole in bottom with fingers so you can see
Dear North Face, I cannot express how disappointed I am by this sad turn of events.  I loved my North Face shorts! For one thing, they still fit me after twenty-one years (a miracle rivaled only by those traveling pants in that book). These North Face shorts also seemed to get softer and softer each time I wore them. They were one of my favorite articles of clothing, and I’d hoped they would last forever.

Still, I have hope that all may not be lost because I remember an acquaintance saying that he once had a North Face tent which failed. He returned it, and you guys sent him a whole new tent!

So, I thought, wouldn’t it be great (for me, at least) if North Face had a similar program for their clothing? I’d be happy to return my well-loved, twenty-one-year-old shorts for a new pair!

Very truly yours,

Kym Lucas

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Leave Out the Mosquitos: There Are Some Things Your Readers Don’t Want to Know

Sunset in Montreux

Sunset in Montreux (Photo credit: _Madolan_)

 

In our house, we have a picture similar to this one. In ours, however, there’s a dock on the lake with two empty Adirondack chairs and a table with two glasses of wine. I bought it several years ago because it gave me something to dream about, something to aim for when we retire, and it’s been on our wall ever since.

But when I glanced at it the other evening, I realized I’d forgotten something about evenings around a lake.

Mosquitos.

They’re not in the photo, but you can be sure they’re there. (I was going to insert a picture here of one of the little blood-suckers having a meal off someone but I just couldn’t stand to look at it.)

My little fantasy is ruined. Now when I look at the picture, all I hear is that annoying buzz in my ear.

Sigh.

Readers don’t want to think about the mosquitos either. Or your heroine’s lactose intolerance. Or how long it took them to clean their car after their best friend puked in it. (Yuck!) Most people read genre fiction for escape. They probably have mosquitos and lactose intolerance and even puking in their real lives. You know, the lives they want to escape from?  So I think it’s safe to say we can leave out those annoying little details (unless they somehow play an important role in plot or character development).

Obviously, this doesn’t give us license to go completely into the realm of fantasy (unless, of course, you write that genre). Our job is to give our readers a world in which mysteries are solved by the end of the book, our lovers live happily ever after, and there are no mosquitos.

 

 

 

 

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It All Depends on Your Point of View: A Writing Rant

I’m in the middle of a book by a New York Times bestselling author, one whose books I have always enjoyed.

This one is also good. In fact, I’d recommend it, but since I’m about to complain about the book, giving you the title —  and therefore the author — wouldn’t be such a good idea.

Anyway, in this book, I’ve noticed The Author (and that’s all the identity you’ll get from me) appears to have taken a somewhat looser approach to point of view than we lesser authors have been told is wise.

That’s okay because she is a NYT bestselling author whom I love, and I am … well, I’m not. She can get away with it. I can’t.

And yet, last night, a paragraph jumped out at me and has been bugging me ever since. That particular paragraph was in a chapter written from  the woman’s point of view. Except right in the middle, The Author describes the hero as having changed his clothes since that morning.

Our heroine hadn’t seen him earlier. Ergo, she couldn’t have known about the clothes changing.  Grrrrrr … I’m telling you, I’m grinding my molars even now. (Sorry, Dr. Kurz — I know that’s a bad habit, and I promise to order that mouth guard next time I see you.)

For those readers who aren’t writers, this is called “head hopping,” and we are warned against it time and time again.

Not sure what I mean? Below is my own shamefully badly written example.

Haylee paused in front of the restaurant door, taking time to check out her reflection in the glass. To die for designer sunglasses? Check. Super-cute new dress? Check. Fresh blond highlights? Check. Smokin’ hot body beneath it all? Check and double-check! She allowed herself a tiny smile of satisfaction before stepping aside so the old geezer behind her could open the door.

Sweeping past both him and his equally wrinkly wife, Haylee paused once more in the foyer of the restaurant, taking off her sunglasses and sweeping her turquoise blue eyes over the crowd inside as she searched for the man she hadn’t seen since high school.

Taylor had showered and changed after leaving work before dressing in freshly pressed white shirt and a dark pair of jeans. 

He looked scrumptious! Haylee knew she just had to have him.

Did you catch it? Are you gritting your teeth yet?

No? It’s this bit: Taylor had showered and changed after leaving work before dressing in freshly pressed white shirt and a dark pair of jeans. We were in Haylee’s head, and she hadn’t seen him since high school. How would she know he’d showered and changed?

Still, don’t get it? Well, here’s an even more glaring example.

Jessica couldn’t freaking believe it! Her lying, cheating, three-four-sixteen-timing ex-husband had actually had the nerve to show up.  Ryan — the man she’d married as the love of her life, the same man Jess had found less than six months later doing the horizontal rhumba with her equally former best friend — was here. At Jessica’s wedding.

Oh, sure, she’d sent him an invitation. But she hadn’t meant for him to come. Ryan knew that, but he had come anyway, determined to stop this farce and equally determined to win Jess — his Jess — back. 

For two years, he’d tried to forget her, burying himself in his work and — he had to be honest — any willing woman, before realizing the truth. Jess was unforgettable, and screwing around on her had been the biggest mistake of his life, a mistake he had to rectify.

I still love you, Jess. Don’t marry him.” He dropped to his knees, right there in the middle of the church aisle, his words accompanied by the organist’s somewhat shaky rendition of “Here Comes the Bride.” 

Love? The snake didn’t know what the word meant. How dare he interrupt what should be the happiest day of Jess’s life, the day she stood at the altar and swore her undying allegiance and love for Ryan, er, Michael, Jess had meant Michael, the one true love of her life.

Now, you get the idea. Headhopping is the linguistic equivalent of a tennis match, forcing the reader to be-bop back and forth, back and forth, between two characters’ heads.

Still, there are plenty of writers who do it, even NYT bestselling ones it seems.

When I first started writing, I had to struggle not to headhop. Now — as the horrific excerpts above attest — it’s difficult for me to do even in jest.

The worst part is, when I notice it in others’ writing, it detracts a little from the pleasure of reading.

Sigh.

I hate that.

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Had to Share This One by Libba Bray: On Writing Despair (Juicebox Mix)

On Writing Despair (Juicebox Mix).

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image.jpg

image.jpg by ladywriter47
image.jpg, a photo by ladywriter47 on Flickr.

Sarahs shirt goes on the wall @ 11LL.

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image.jpg

image.jpg by ladywriter47
image.jpg, a photo by ladywriter47 on Flickr.

My baby solos a plane.

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Verbal Warning

Verbal Warning: A Rave About Writing

Cover of Verbal Behavior by B.F.Skinner

Cover of Verbal Behavior by B.F.Skinner (Photo credit: Wikipedia)

Ideas for this blog come to me at the strangest times. For example, in the middle of the night last night, I had to get up to address a call of nature.

Scratch that. Last night, in the middle of the night, I fumbled my way out of the bedclothes, fell out of bed, and staggered toward the bathroom.  And, no, I was not drunk. I’m just not very coordinated at two in the morning.

However, my creative side seems to function just fine because I actually considered what verb would best convey my progress toward that little room.

So, I’m a little weird about words; I believe we’ve covered that in previous posts.

Here’s my point: the right (or wrong) verb can make or break a sentence. 

Admit it. After reading that first sentence, you probably were saying to yourself, “Oh, ho hum. Who cares if Kym had to get up in the middle of the night?” After the second, more active sentence, perhaps you were wondering, “Why was Kym stumbling? Was she sick? Drunk? Going to the aid of a sick child? Or was she merely very tired?”

So, when you write, think carefully about your verb choice and what that choice might convey.  Don’t  just say your character walked across the room, tell your readers how. Did your hero amble toward the heroine? (Shades of a dusty cowboy fresh from rounding up the horses.)  Did your heroine scuttle across the street? (Finding her way to a hiding place to spy on her philandering husband.) Or, maybe she merely drifted into a room. (A “diamond of the first water” floating into a ball as all heads turn toward her.)

I actually have a list — culled from many other lists I’ve found here and there — of some of the many ways a person can move.  Here are just a few: schlepp, tramp, lope, march, prowl, gambol, scoot, slouch. Perhaps you’d like to leave a comment with an example of when and how you might use them.

P.S. I’ve always wondered what the phrase “diamond of the first water” meant. So I looked it up. Here’s the origin, from the website, English for Students (http://www.english-for-students.com/The-First-Water.html).

Origin:

From the gem trade. The clarity of diamonds is assessed by their translucence; the more like water, the higher the quality. Thiscomparison of diamonds with water dates back to at least the early 17th century, and Shakespeare alludes to it in Tymon of Athens, 1607. The 1753 edition of Chambers’ Encyclopedia has this under an entry for ‘Diamond’:

“The first water in Diamonds means the greatest purity and perfection of their complexion, which ought to be that of the clearest drop of water. When Diamonds fall short of this perfection, they are said to be of the second or third water, &c. till the stonemay be properly called a coloured one.”

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Building Walls

Warning: Unpleasant photo of roadkill at the end of this post. Stop reading if you will find this offensive.

A rant that has nothing to do with reading or writing

We used to live under the flight path of Cleveland Hopkins Airport. Because we are an aviation-minded family, the sound of the airplanes never troubled us. In fact, we kind of liked it. Furthermore, tracks for both the city transit system and the railroad ran less than a mile from our home. Add in a fire station a block away, and anyone with half a brain would realize life on our street was accompanied by the soundtrack of a city neighborhood.

No shock there. We lived in a city neighborhood.

Thus, the Ohio Department of Transportation’s decision to erect sound barriers along a nearby highway came as some surprise, and not a pleasant one. Both my husband and I thought it was pretty stupid, a boondoggle at the very least. Attempting to block out the sound of a highway that ran under a flight path seemed kind of silly.

Plus the walls block the sights along the road, making driving an exercise in boredom.

When I travel, I prefer to see the surrounding countryside.

 

Valley View Restaurant (1)

Not all roadside scenery is as idyllic as the above photo, but I’d gladly take even a cityscape of steel mills and car factories over blank gray or reddish walls.

 

Wilderness at bay

Wilderness at bay (Photo credit: Ben Lawson)

It seems to me unreasonable to try to cut ourselves off from the unpleasant results  — be it noise, pollution or simply the ugly sight of a steel plant — of the lifestyle so many of us (myself included) take for granted.

Then there’s the cost. As of 2009, those walls cost $25 a foot. (Figure from Cleveland.com blog:  http://blog.cleveland.com/metro/2009/10/post_69.html). Multiply that by the number of feet in a mile times the amount of miles where the barriers have been erected. The result is a lot of money.  Money from our taxes that, in my opinion, could be better used to repair the roads and/or aged bridges that have begun to look scarily, possibly dangerously, decrepit.

What about those who live near major highways and have to deal with the car noise? Well, call me heartless, but I just can’t generate a whole lot of sympathy for people who move near an interstate and then complain about the noise. It would be like us moving five miles from the airport and then bitching about the planes.

I’d feel more sympathy for someone who settled in a neighborhood only to have an interstate re-routed through their backyard. But there have been very few highways built in northeast Ohio in the last few years (none that I’m aware of).

Oh, and those barriers that were erected a few years before we moved out of Cleveland? They’re falling down, going from dull blandness to eyesore in less than ten years. That’s right, folks, the 181 miles of sound barriers erected throughout Ohio at a cost of $330 million are now crumbling, requiring repair. (http://blog.cleveland.com/metro/2011/09/post_516.html)

In my family, we had an expression for such expenditures. We called it throwing good money after bad. Why not admit the whole idea was a misbegotten idea, dismantle the things, and be done with it?

If you’re wondering why I’m whining about this now, I’ll tell you. It’s because today as I drove down the highway with the stupid falling down walls, I saw two young deer, heads bobbing above the tall grass along the side of the road as they searched for the way back to the gap in the wall and into the woods from which they’d come.

But hey, no worries, right? I’ll probably see them again, lying along the highway after they finally panic and try to cross.

 

Roadkill cerf

Roadkill cerf (Photo credit: Wikipedia)

 

 

 

 

 

 

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I Feel So Used!

A Rave About Reading

I’m a garage saler, a consignment and Goodwill shopper, an flea market lover and, on occasion — though I hate to admit it — a garbage picker. I like to own things with a bit of history, though not necessarily with someone else’s dirt.

Plus I’m cheap.

Thus, it’s probably no surprise that I like to read books about people with similar habits. Recently I read several in a row, all centering on items that were in their second or third life. (That’s a nice way of saying “used.”)

I thought I’d share some of my favorites.

71ca3b7bb1e603ca8b24bf12d384f426_q8niKiller in Crinolines is the second in Duffy Brown’s “Consignment Shop Mystery” series featuring Reagan Summerside and her Aunt Kiki. In the previous book, Reagan sort of accidentally fell into the consignment shop business, as well as a murder case. With characters like Chantilly Parker and Waynetta Waverly, Pillsbury and Putter — these books are worth reading for the names alone! Add in a little southern drawl and a lot of humor, and you’ve got the perfect summer read.

LT_180Lethal Treasure is another cozy mystery, this one written by Jane K. Cleland and featuring antiques dealer and sleuth, Josie Prescott. Along with the local interior designer, Josie has taken to bidding on the contents of abandoned storage units. But when the designer turns up dead in a unit whose contents he just purchased, it’s up to Josie to help the police find his killer. Of course, she manages to do so with great savoir-faire, though not without a few adventures along the way.

On the non-fiction front, there’s Killer Stuff and Tons of Money:Seeking History and Hidden Gems in Flea-Market America. Author Maureen Stanton shares her experiences following antique dealer and flea-marketer-extraordinaire, Curtis Avery, through the ins and outs of the antique world. A must for anyone who enjoys “Antiques Roadshow.” Killer-Stuff

Mary Kay Andrews’s Savannah Blues is the story of Weezie Foley, an antiques picker whom I think has a lot more class than those boys on the TV. A picker, for those of you who don’t know, combs garage and estate sales, flea markets, and yes, possibly even garbage picks to find items to sell to antiques dealers who reside higher on the food chain. Weezie’s got a boatload of problems that only start with her the death of her ex-husband’s fiancée. With Andrews’s trademark southern flavor and humor, this is another great book for the summer.

Savannah-Blues

And I just wouldn’t feel right if I didn’t include Bidding for Love (UK title Flora’s Lot), the book that introduced me to one of my favorite authors, Katie Fforde. After reorganizing her life to join the family antique business, Flora is surprised and little miffed when her stiffly proper cousin Charles and his fiancée Annabel greet her efforts with a distinct lack of enthusiasm. Determined to prove herself, she sets out to find her place in the firm, eventually discovering that she may not only have found her place in the world but also a new love to go with it.

bidding for love

 

Whether you’re a second-hand shopper or not, perhaps you’ll find a brand-new favorite in one of these books.

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